Shipping policy

Order Processing
Orders for in-stock designs typically ship within 2–3 business days from our Idaho Falls, ID location. Custom and personalized items may take 3–5 business days to produce before shipping. Same-day custom tees purchased in-store are ready for pickup the same day when ordered before 3pm MT.

Shipping Methods & Delivery Times
We currently ship within the United States via USPS and UPS. Standard shipping generally arrives within 3–7 business days after your order ships, depending on your location. Expedited options are available at checkout for time-sensitive orders. Delivery times are estimates and are not guaranteed.

Shipping Rates
Shipping is calculated at checkout based on your order weight and destination. We periodically offer free shipping promotions — sign up for our email list or follow us on social media to hear about them.

Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. If you haven't received tracking within 5 business days of placing your order, please contact us.

Lost, Delayed, or Damaged Packages
Once a package leaves our facility, delivery is handled by the carrier. If your package is lost, significantly delayed, or arrives damaged, please contact us within 30 days of the ship date and we'll help resolve it with the carrier or send a replacement where appropriate.

Wrong Address
Please double-check your shipping address at checkout. We're not responsible for packages sent to an incorrectly entered address. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment; reshipping costs are the customer's responsibility.

International Shipping
We don't currently ship outside the United States.

Questions
For anything shipping-related, email us at thegraphicteelounge@gmail.com.